Box Office Software for Ticketing and Subscriptions

PatronManager CRM is a complete box office system for web-based ticketing and for phone and walkup sales of general admission or reserved seating single tickets at full price and with discount codes. The system includes online and offline subscriptions with fixed, flexible, or “make-your-own” packages, print-at- home PDF tickets, integration with Boca, Datamax, and other ticket printers, and social media integration with the “post to Facebook” button.

E-mail Marketing

Our PatronMail e-mail system is seamlessly integrated, providing the ability to finely target your e-mail campaigns without having to import your lists from a separate database. Click and open data is reported in aggregate and on the individual patron level.

Donor Management and Fundraising

PatronManger CRM accepts and manages donations, pledges, and grant applications online and offline and manages your donations with multiple types/categories (campaign, fund, and appeal structures, as well as pledge management and matching gift tracking.) The system also provides automated donation acknowledgement reminders, mail-merging for sending acknowledgements, and grant tracking for foundation, corporate, and government grants.

Easy “Do-It-Yourself” Reports and Charts

Our system instantly runs over 80 templated reports or allows you to build your own reports with a simple drag-and-drop report creator. You can build an unlimited number of reports with no need for outside programmers or technical expertise and have them automatically generated and/or exported to Excel. You can easily create “dashboards” of charts and graphs and have them delivered to your inbox automatically.

“360 Snapshot” Reports

These reports combine all your ticketing, donor, and e-mail marketing data across departments. They also enable you to look carefully at the behavior of groups of donors or ticket buyers. You can run reports such as “all patrons that bought a ticket in the last six months who donated over $50 during the last year.”.

No Hardware to Buy or Software to Install

PatronManager is a 100% web-based system accessible 24/7 from any web browser or mobile device, including iPad, iPhone, and Android.

Fortune 500 Quality

Our system has a built-in partnership with salesforce.com on its Force.com platform, used by over 2 million business executives worldwide, and has world class data storage and security (ISO 27001) with the ability to store data, documents, contracts, PDFs, and images.

No Need for Outside Consultantsy

Our client services team comes from the arts and non-profit world and understands your business. They will work with you to set up and customize your system, import all your historical data, and train you on how to use it.

Upgrades and New Features Included

We upgrade PatronManager CRM approximately five times a year, and new features are automatically installed in your account. There is no need to install new software.

Unique Collaboration Module

Imagine “Facebook style” communication inside your organization. PatronManager comes with the “Chatter” collaboration module from salesforce.com, which has been proven to reduce wasted time by limiting unnecessary internal e-mails and meetings and to help different departments (such as box office and development) collaborate more effectively.

Calendar and Task Management

The system allows for seamless integration with Outlook or Gmail for staff calendars, meetings, and appointments. It’s easy to track tasks across the entire organization, which can be accessed by mobile devices such as iPads and smartphones.

Complete Contact Management

PatronManager CRM enables you to manage all your patron data and households so that you can retain a complete activity history for each patron -- ticketing/subscriptions, donations, correspondence, phone calls, and e- mail marketing. Everyone has a 360 degree view of each patron. It’s easy to add custom fields and to de-duplicate patron records. Sophisticated user profiles and “roles” allow you to restrict access and limit sensitive information by department. You can also manage contacts with foundations, government agencies, vendors, and business associates. There are even free apps to integrate your records with LinkedIn profiles and keep track of conversations on Facebook and Twitter.

Reliable, Knowledgeable, and Friendly Customer Support

Our client services team provides personalized support by e-mail or phone from 9 AM EST to 9 PM PST, including weekends. We also provide web-based training materials, one-on-on training sessions, and live webinars.